Role: Problem Manager
The Problem Manager is accountable for the overall lifecycle of all problems. The main objective is to prevent incidents from occurring and minimize the impact of the incidents that cannot be prevented.
Relationships
Performs:
Review And Tailor Problem Management Procedures
Select Tools For Problem Management
Understand Problem Management Requirements
Responsible for:
Additionally Performs:
Modifies:
Problem Management Procedures
Problem Management Requirements
Problem Management Tools
Service Delivery Measurements
